DLII.COM - Warranty

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Suburban Limited Warranty

ONE-YEAR LIMITED WARRANTY

This Suburban product is warranted to the original purchaser to be free from defects in material and workmanship under normal use and maintenance for a period of one year from the date of installation whether or not actual use begins on that date. It is the responsibility of the consumer/owner to establish the warranty period. Suburban does not use warranty registration cards. You are required to furnish proof of installation date, which may be a Bill of Sale or other payment record that verifies the original purchase. A new or remanufactured part to replace any defective part will be provided, at Suburban's sole option, without charge for the part itself and shipped prepaid. THE EXCHANGED PART WILL BE WARRANTED FOR ONLY THE UNEXPIRED PORTION OF THE ORIGINAL WARRANTY.
Defective parts must be returned to Suburban, transportation charges prepaid (Suburban is not responsible for any freight charges), where Suburban will establish to its sole satisfaction that the part was or became defective under normal use and maintenance.
Said first-year repairs, made by an authorized Suburban Service Agency, will qualify for labor reimbursement (to the service agency only) up to a maximum as established by Suburban's flat rate schedule effective at that time. No reimbursement will be made for transportation, diagnosing, shipping or handling. THIS WARRANTY APPLIES ONLY TO THE PRODUCT IN ITS ORIGINAL INSTALLATION LOCATION AND IS VOIDED IF THE PRODUCT IS REINSTALLED ELSEWHERE.

FOUR-YEAR LIMITED WARRANTY ON HEAT EXCHANGER

During the second through fifth years after the date of original purchase, Suburban further warrants the heat exchanger against defects in material and workmanship under normal use and maintenance. A replacement heat exchanger will be provided under the same conditions as stated in the One-Year Warranty, EXCEPT no labor reimbursement will be provided.

FOUR-YEAR LIMITED WARRANTY ON COMPRESSOR

During the second through fifth years after the date of original installation, Suburban further warrants the compressor against defects in material and workmanship under normal use and maintenance. A new or remanufactured compressor will be provided at Suburban's sole option under the same conditions as stated in the One-Year Warranty, EXCEPT no labor reimbursement will be provided.

LIMITATION OF WARRANTIES -

ALL IMPLIED WARRANTIES (INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY) ARE HEREBY LIMITED IN DURATION TO THE PERIOD FOR WHICH EACH LIMITED WARRANTY IS GIVEN. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THE EXPRESSED WARRANTIES MADE IN THIS WARRANTY ARE EXCLUSIVE AND MAY NOT BE ALTERED, ENLARGED, OR CHANGED BY ANY DISTRIBUTOR, DEALER OR OTHER PERSON WHOMSOEVER. ALL WORK UNDER THE TERMS OF THIS WARRANTY SHALL BE PERFORMED DURING NORMAL WORKING HOURS. ALL REPLACEMENT PARTS ASSUME AS THEIR WARRANTY PERIOD ONLY THE REMAINING TIME PERIOD OF THIS WARRANTY.

SUBURBAN WILL NOT BE RESPONSIBLE FOR:

1. Normal maintenance as outlined in the Installation, Operation and Service Instructions Owners Manual, including cleaning of component parts, such as orifices and burners.

2. Failure to start and/or operate due to voltage or gas conditions, blown fuses, open circuit breakers, loose or disconnected wires, gas pressure, or other damages due to inadequacy or interruption of electrical service or gas supply.

3. Damage or repairs required as consequence of faulty or incorrect installation not in conformance with Suburban instructions

4. Damage as a result of floods, winds, lightning, accidents, corrosive atmosphere or other conditions beyond the control of Suburban.

5. Parts or accessories not supplied by Suburban.

6. Costs incurred in gaining access to the equipment.

7. Damage or repairs required as a consequence of any misapplication, abuse, unreasonable use, unauthorized alteration, improper servicing, improper operation or failure to provide reasonable necessary maintenance.

8. Freight charges incurred from parts replacement.

9. Suburban products installed outside the Continental U.S. Alaska and Canada.

10. Suburban products whose serial number has been altered defaced or removed.

11. Fuel or electricity costs or increases in such costs from any reason whatsoever.

12. ANY SPECIAL, INDIRECT OR CONSEQUENTIAL PROPERTY, ECONOMIC OR COMMERCIAL DAMAGE OF ANY NATURE WHATSOEVER Some states do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply to you.

NO REPRESENTATIVE, DEALER OR OTHER PERSON IS AUTHORIZED TO ASSUME FOR SUBURBAN MANUFACTURING COMPANY ANY ADDITIONAL, DIFFERENT OR OTHER LIABILITY IN CONNECTION WITH THE SALE OF THIS SUBURBAN PRODUCT.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

IF YOU HAVE A PRODUCT PROBLEM (and have reviewed both the Installation video tape and the Suburban Owner's Manual)

FIRST: Contact NorthEast Equipment Sales, Inc. for your area Suburban Agent for warranty service advise and assistance. We will help you.

SECOND: Contact Suburban Manufacturing Company Customer Service Department 676 Broadway / P.O. Box 399 Dayton, Tennessee 37321 Telephone: 423-775-2131 FAX: 423-775-7015